Contact Us
We’d Love to Hear From You! ☀️
Have a question about your order? Need help finding the perfect box for your pup? Or maybe you just want to share a cute pup photo — because yes, we absolutely want to see it.
Whatever brings you here, we’re happy to help.
Get in Touch 🐾
The easiest way to reach Tropical Pup Co. is by email.
📧 Email us: tropicalpupco@gmail.com
We typically respond within 1–2 business days. During especially busy times, it may take us a little longer, but we’ll get back to you as soon as we can.
Common Questions 🌴
🐾 Where is my order?
Once your order ships, you’ll receive an email with tracking information. Please allow 2–4 business days for order processing before shipment.
🌊 Can I change or cancel my order?
Contact us as soon as possible. If your order hasn’t shipped yet, we’ll do our best to help.
📦 Something arrived damaged or missing?
Oh no! Send us an email with your order number and details about the issue. If an item arrived damaged, please include a photo. We’ll work with you to make it right.
🎁 Do you offer gift messages?
Absolutely! Leave your message at checkout and we’ll include it with your gift.
Follow the Sunshine ☀️🌴
Stay connected for new product drops, adorable pups, tropical adventures, and plenty of good vibes.
📸 Instagram: @TropicalPupCo
🐾 Tag us in your Tropical Pup adventures — your pup might just make an appearance on our page!