Refund policy

Return Policy

Our Return Window

We accept returns within 30 days of the delivery date. To be eligible for a return, items must be unused, unwashed, and in their original packaging with all tags and components intact.

How to Start a Return

To initiate a return, please email us at tropicalpupco@gmail.com with your order number and the reason for your return. Our team will respond within 1–2 business days with return instructions.

Return Shipping

Customers are responsible for the cost of return shipping unless the item arrived damaged or you received the wrong item (see "Damaged or Incorrect Items" below). We recommend using a trackable shipping method, as Tropical Pup Co. is not responsible for returns lost in transit.

Refunds

Once we receive and inspect your return, we will process your refund to the original payment method within 5–7 business days. You will receive an email confirmation once the refund has been issued. Please allow additional time for your bank or card issuer to post the credit to your account.

Sale and Discounted Items

All sale and discounted items are final sale and are not eligible for return or exchange. Please review your order carefully before completing your purchase.

Damaged or Incorrect Items

If your order arrived damaged, defective, or you received the wrong item, please contact us at tropicalpupco@gmail.com within 7 days of delivery. Include your order number and a clear photo of the item and its packaging. We will make it right by sending a replacement or issuing a full refund at no additional cost to you.