Terms of service
Last Updated: August 2026
1. Use of This Site
By accessing or using tropicalpupco.com, you agree to these Terms of Service and our applicable policies. If you do not agree to these Terms, please do not use the site.
You must be at least 18 years old, or have the involvement and permission of a parent or legal guardian, to make a purchase.
2. Products and Personal Use
Products purchased from Tropical Pup Co. are intended for personal use and may not be resold or commercially distributed without prior written authorization from Tropical Pup Co.
Product descriptions, photographs, colors, dimensions, packaging, and other details are provided as accurately as reasonably possible. Actual appearance may vary slightly due to screen settings, manufacturing variations, packaging updates, or other factors.
3. Pet Safety and Responsible Use
Tropical Pup Co. products are intended to be used responsibly and, when appropriate, under adult supervision.
Pet owners are responsible for determining whether a product is appropriate for their pet based on the animal's size, age, health, behavior, allergies, chewing habits, and individual needs.
Always inspect pet products before and during use. Discontinue use immediately if a product becomes damaged, broken, excessively worn, or presents a potential hazard.
Tropical Pup Co. is not responsible for injuries or damages resulting from misuse, improper supervision, use of a damaged product, or use inconsistent with the product's intended purpose, to the extent permitted by applicable law.
4. Orders, Acceptance, and Cancellation
Submitting an order does not guarantee acceptance. Tropical Pup Co. reserves the right to refuse, limit, or cancel an order for legitimate reasons including suspected fraud, pricing or listing errors, product availability, inability to verify payment or customer information, or other circumstances affecting our ability to fulfill an order.
If Tropical Pup Co. cancels an order after payment has been collected, the applicable amount will be refunded to the original payment method.
Customers who wish to cancel or modify an order should contact us as soon as possible. We cannot guarantee changes or cancellations after an order has entered processing or shipped.
5. Pricing and Payment
All prices are displayed in U.S. dollars unless otherwise stated.
Prices, promotions, product availability, and offers may change without notice. We reserve the right to correct pricing, typographical, or product-information errors.
Applicable taxes and shipping charges will be displayed during checkout when required.
6. Shipping, Returns, and Refunds
Purchases are also subject to our Shipping Policy and Return & Refund Policy, which provide additional information regarding order processing, delivery, returns, damaged or incorrect products, cancellations, and refunds.
7. Intellectual Property
Unless otherwise indicated, the Tropical Pup Co. name, logos, branding, original graphics, photographs, written content, product presentation, and other original site materials are owned by or licensed to Tropical Pup Co.
Such materials may not be copied, reproduced, modified, distributed, sold, or commercially exploited without prior written permission, except as permitted by applicable law.
8. Disclaimer of Warranties
To the fullest extent permitted by applicable law, this website and its content are provided on an "as is" and "as available" basis.
Nothing in these Terms is intended to exclude or limit any warranty, consumer protection, or other right that cannot legally be excluded or limited.
9. Limitation of Liability
To the fullest extent permitted by applicable law, Tropical Pup Co. will not be liable for indirect, incidental, special, or consequential damages arising from use of the website or products.
Where liability cannot lawfully be excluded, Tropical Pup Co.'s liability will be limited only to the extent permitted by applicable law.
Nothing in these Terms limits liability that cannot legally be limited or excluded.
10. Third-Party Services and Links
Our website may contain links to or integrate services provided by third parties, including payment processors, shipping carriers, social media platforms, and other service providers.
Tropical Pup Co. is not responsible for the content, privacy practices, availability, or operation of independent third-party websites or services.
11. Privacy
Your use of this website is also subject to our Privacy Policy, which explains how personal information is collected, used, and handled.
12. Changes to These Terms
We may update these Terms of Service periodically to reflect changes to our business, website, products, services, or legal obligations.
The updated version will be posted on this website with a revised "Last Updated" date. Continued use of the website following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.
13. Governing Law
These Terms are governed by the laws of the State of Illinois and applicable federal laws of the United States, without regard to conflict-of-law principles, except where applicable consumer protection laws provide otherwise.
14. Contact Us
Questions regarding these Terms of Service may be sent to:
Tropical Pup Co.
Email: tropicalpupco@gmail.com
Website: tropicalpupco.com